Returns & Exchanges

At Carian's, we take pride in the quality of our gourmet food products and want you to be completely satisfied with your purchase. Due to the perishable nature of our items, we offer replacements or refunds for products that arrive damaged or defective within 14 days of delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully examine your package for any signs of damage, leaks, or quality concerns that may have occurred during transit.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged item and packaging to initiate your claim.

• 3.
  Review Process

  Our quality assurance team will review your submission within 48 hours to determine if a replacement or a full refund is the appropriate solution.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement at no extra cost to you or issue a credit back to your original payment method.